connection lost while creating a character

i’m new to Ogrefest. my problem is as described in the topic. about 5 min through the char creation i’m getting a pop on saying “connection to server lost” and then the launcher crush. iv repaired the launcher files and still getting the same crush.
what can I do?

I suffer from the same problem, if my connection for 1 second is disconnected, something that should not happen …

Hello, this will be checked. In meantime, please use the character save feature when customizing characters.

Looks like your connection to OgreFest | Black Desert Online Private Server was lost, please wait while we try to reconnect.