I would like to suggest the use of a google spreadsheet for a more helpfull / powerfull bugtracker / suggestions list where both dev-support team and users will be able to communication more efficiently. I used a similar bugtracker system when I was part of a beta testing team from a previous famous Steam- EA.
- Devs are able to edit their specific DEV’ columns / delete fixed comments / or anything else.
- Support/Helper are only able to edit / maintain for a more organized sheet
- Users are able to write a comment to give more infos
category / nature of bugs / ID- database / short bug description / steps to reproduce / reported by user#0000 / confirmed by dev-helper-support#0000 / screenshoots / DEV’ comment / DEV ‘priority status / DEV’ current_version / Implemented in v0000
Once a bug is fixed and implemented in a next update or current version, this bug line is moved into the page ’ Fixed ’ who become a temporary changelog before to have a more detailed infos in the forum’ changelog.
Reported / Confirmed by user#0000 can be rewarded as pearlbox / points to incentive collaboration.
Color can be made to notify if the dev team confirm that a resolution will be made, if the bug line is confirmed by a support/helper/dev user, if the bugs is as intended / well any interesting and easy to understand bug status.
Do not hesitate to support this idea.